Puerto Rico's 2016 Miss Universe contestant was stripped of her crown on Thursday after officials said she had an attitude problem.
Kristhielee Caride will no longer represent the US territory in the upcoming international beauty
contest.
Caride won the crown four months ago but recently did an interview with a local newspaper in which she was criticised for being dismissive and saying she did not love cameras.
Desiree Lowry, national director of Miss Universe Puerto Rico, was present during that interview.
"I wanted the earth to swallow me," Lowry said. "You always have to put your best face forward ... it's a given that we are going to be in front of cameras and that we have to answer all types of questions."
Lowry said Caride never apologised and only told officials that she was having a personal problem and that the incident would not repeat itself.
But Lowry said Caride then cancelled other appearances because she said she had a doctor's appointment that she refused to reschedule.
Caride said in a lengthy Facebook post on Thursday that beauty queens are not exempt from having a bad day and that she was sincerely sorry.
"I allowed my feelings to get in the way of my work," she wrote.
Caride said she did not agree with the decision that Lowry and other officials made, but that she was turning in her sash with dignity.
Lowry presented the new Miss Universe contestant at a press conference held on Thursday at a restaurant in the capital of San Juan.
Brenda Jimenez appeared in a sparkling tiara and a strapless red dress with a somewhat surprised look on her face.
"I still haven't fully processed the information," she said.
It is the first time a Puerto Rico Miss Universe contestant has lost her crown before the big event is held. Miss Puerto Rico 1994, Brenda Robles, was dismissed during that year's Miss Universe contest because she was pregnant.
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