So, which one is yours? Check-in chaos at Heathrow's Terminal 5 after baggage belt BREAKS - leaving hundreds of passengers without their luggage

Chaos: Thousands of passengers have been left without their bags thanks to an IT fault which left the complicated bag processing system out of order
British Airways, the only airline which uses the terminal, told passengers they couldn't say how soon they would get their bags back, as angry fliers were left in Uganda, Canada and Europe with no possessions. The airline apologised for the delays, reminiscent of the terminal's shambolic opening in 2008 when hundreds of thousands of bags went astray.

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